Support

Clear help for the public site—without pretending a support desk is connected.

Browse the support areas that match the current public experience. Tickets, chat, queues, agents, and reply windows are unavailable.

Using the public site

Navigation, pages, and public content availability.

How educational material distinguishes evidence, interpretation, and uncertainty.

Current local demonstrations, previews, printing, and unavailable providers.

What the current public site does not collect or accept.

Known barriers, testing status, and the disconnected feedback route.

How to prepare a correction once a verified contact route is available.

Provider disconnected

Email delivery, live chat, phone routing, tickets, tracking, and escalation are not configured.

Can support create a ticket or start a chat?

No. Ticketing, live chat, email delivery, and support queues are not connected.

Can I send family records or DNA information?

No. The public contact route does not accept files or sensitive family-history information.

Are account, billing, or client-portal services active?

No. Those private-platform capabilities are outside the current public production scope.

What happens to form entries?

They remain only in the form while the page is open. Nothing is submitted, stored, or assigned a reference.