Products & purchases
Help choosing Full Archive, Lite Archive, the Floating Tree Tool, Etsy purchases, website cart enquiries, and product questions.
ROOTS ADVENTURE SUPPORT
How can we help?
Find help with Roots Adventure products, research services, tools, tutorials, privacy, and the public website.
Roots Adventure Support helps visitors find product guidance, tutorials, research resources, privacy information, and contact options for questions that need personal help.
Support areas
Using Full Archive
Learn how to build a tree, add evidence, cite sources, track DNA clues, work with timelines, and organize research.
Using Lite Archive
Help with family members, photographs, stories, timelines, documents, and creating a simpler family archive.
Research services
Questions about commissioned genealogy research, project scope, validation, brick walls, DNA-assisted research, or custom archive work.
Tools & worksheets
Use free genealogy tools and printable worksheets for research planning, DNA matches, evidence, timelines, and family history organization.
Tutorials & learning
Watch short Roots Adventure tutorials or browse articles and topic guides for practical family-history help.
Privacy & sensitive information
Learn how Roots Adventure approaches living-person information, DNA context, private family material, and careful data handling.
Accessibility
Need help using the site or want to report an accessibility barrier? Contact us so we can investigate.
Corrections & content concerns
Found an error, broken link, misleading statement, or factual issue in public content? Tell us what needs review.
Popular questions
Where can I buy Roots Adventure products?
Roots Adventure product pages show website cart pricing. PayPal Sandbox checkout is connected for digital-product testing, with Etsy remaining as an alternate external purchase path.
Which archive should I choose?
Choose Full Archive for deeper evidence-led genealogy research. Choose Lite Archive for a simpler family-history archive focused on people, photographs, stories, and memories.
Compare Full and LiteWhere can I learn how to use Full Archive?
The Tutorials library contains short walkthroughs for Building a Tree, Adding Evidence, Citations, Brick Walls, DNA, and Timelines.
TutorialsCan I send DNA files through the Contact form?
No. The public Contact form is text-only. Do not send raw DNA files, passwords, payment card information, government identifiers, or unnecessary sensitive information about living people.
How do I ask about genealogy research services?
Use the Contact page and select Research services.
Request research helpI found an error on the website. How do I report it?
Use the Contact page and choose Correction / content concern. Include the page URL and a short explanation of what should be reviewed.
How do I get accessibility help?
Use the Contact page and choose Accessibility, or email info@rootsadventure.net.
STILL NEED HELP?
Send us a message.
Tell us what you need help with and we’ll point you toward the right product, guide, tool, or next step.